Bon Bon Heart Box

Store your chocolate out of direct sunlight, in a cool, dry place between 54-68°F (12-20°C).

To avoid blooming, please do not place your chocolates in the refrigerator.

While we generally advise against refrigerating chocolates, there may be some instances like heat and humidity where refrigeration is the only way to maintain the integrity of your chocolates. If you do need to store your confections in the refrigerator, we recommend protecting them by placing the box inside two airtight plastic bags, air removed and fully sealed. Stored in this way, we recommend enjoying refrigerated confections within 30 days. When enjoying refrigerated chocolates, we suggest keeping the box inside the two sealed plastic bags until the entire package comes to room temperature; this process will take approximately two hours.

Nothing is more important to us than your complete satisfaction. That is why we take great care creating our chocolates and hand packing your order. Please note that all of our chocolates are shipped via USPS Priority or Express methods due to perishability. If you need your chocolate shipped via UPS or FedEx please contact us after placing your order.

COVID-19  Due to the impacts of COVID-19, USPS may be experiencing some transit delays. While we are doing our best to anticipate these delays, we are unable to guarantee an exact arrival date at this time.

WARM WEATHER SHIPPING  We guarantee your chocolates will arrive in excellent condition, even in warm weather. If temperatures exceed a safe temperature, we will send your chocolates with complimentary ice and insulated packaging to prevent melting. For residential deliveries, we recommend alerting recipients that a sweet gift is on its way so the chocolates are not left outside for long periods. During warm months, we are often unable to ship Thursday - Sunday, Monday arrival dates may not be available.

GIFT MESSAGE If you would like to include a personalized message with your order please fill out the ‘Include a Gift Message or Special Instructions About Your Order’ field at the bottom of your shopping cart before checkout. If there are any special instructions that you would like to communicate about your order please also use this field to do so. 

ORDER DETAILS  Each order is sent with a packing slip that indicates the name and quantity of product ordered but never the price so you can gift with the ease of knowing that the recipient will not be sent a receipt of what was purchased. 

MULTIPLE GIFTS FOR MULTIPLE PEOPLE  Please create a unique online order for each recipient you wish to send chocolate to. We do not offer a multiple address option at checkout at this time. 

Know where your chocolate comes from. Learn more about our cacao beans and sugar – the region, the farms, and the producers.